Frequently asked questions
Quick answers about working with DOCS MEDIA. Can’t find what you need? Just ask.
What services does DOCS MEDIA offer?
We offer social media marketing, Meta Ads and performance marketing (Facebook, Instagram and Google ads), search engine optimisation, content and creative production, website development and Shopify stores, landing pages, branding, personal branding and a creative studio for video, photography and design. You can work with us on one service or combine several.
Do you offer personal branding and creative studio services?
Yes. Our personal branding service helps founders, professionals and creators build a clear, consistent presence on Instagram, LinkedIn, YouTube and their own website. Our creative studio produces reels, short-form video, product and brand photography, ad creatives and graphic design. Details are on our Personal Branding and Creative Studio pages.
Do you work with businesses across India?
Yes. We help businesses across India with digital marketing, websites and Shopify stores. Most conversations start on WhatsApp or through the contact form, so you do not need to be in the same city as us.
Can you build or set up a Shopify store for my business?
Yes. We set up Shopify stores, customise the theme, add products and collections, and configure checkout, payments and shipping for Indian customers. Available payment options depend on the gateways Shopify supports for your business, and we will talk you through them before you commit.
Do you manage Meta Ads on Facebook and Instagram?
Yes. We plan, launch and optimise Meta Ads campaigns, including Click-to-WhatsApp and lead-generation ads, with Pixel and conversion tracking set up first so results can be measured properly.
How much should I spend on Meta Ads?
There is no single right number. It depends on your product, margins, audience size and goals. A budget large enough to test audiences and creatives properly usually beats a very small one spread thin. We recommend a starting budget once we understand your business and goals.
Will my new website be built with SEO in mind?
Yes. Every website and Shopify store we build includes SEO foundations: clean page structure, titles and descriptions, a sitemap, fast mobile-first pages and analytics tracking. Rankings also depend on content, competition and time, so we do not promise positions.
How do I get started?
Send an enquiry through the contact form or message us on WhatsApp. Tell us about your business and what you want to achieve, and we will reply with the next steps.
How much do your services cost?
Cost depends on the services, scope and effort involved, so we do not publish one-size-fits-all prices. Share your goals and requirements and we will put together a proposal that fits.
Can you guarantee rankings, leads or sales?
No honest agency can. Results depend on your market, offer, budget and many factors outside anyone's control. We agree on clear goals, track the right metrics and report openly on progress.
Do I have to sign up for every service?
No. Many businesses start with a single service such as social media or ads, and add others later as their needs grow.
How will I know what is happening with my campaigns?
We report on agreed metrics in plain language and are available to discuss the numbers, what we learned and what we plan to change next.
Can I contact you directly on WhatsApp?
Yes. WhatsApp is the fastest way to reach us. Use the WhatsApp button on any page to start a chat.
Want the details? Browse our digital marketing and Shopify services, read the DOCS MEDIA blog, or contact us.
Still have a question?
Message us on WhatsApp or send an enquiry and we will help.